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Lost Devices

Mobile > Lost Devices

The Lost Devices page marks a device as lost or found and sets the actions to be taken if a device is lost or stolen.

Actions

  • Mark Device as Lost - Marks selected devices as lost.
  • Mark Device as Found - Marks selected devices as found.
  • Send Message - Sends a message to the device.
  • Lock Device - If checked, the device is locked, preventing user access.
  • Sound Alarm on Device - If checked, the device repeatedly says "This phone is stolen." whenever it is turned on. This alarm can be disabled by wiping the device.
  • Wipe Device - If checked, the device is reset back to its default settings. Wiping a device deletes all user data, including the management app (agent)Kaseya Agent app. The Kaseya Agent app can no longer check-in after wiping the device.
  • Refresh - Refreshes the page.

Table Columns

  • (App Status) - The status of the Kaseya Agent app on the user's device.

- An invitation is sent to the user to install the Kaseya Agent app on the user's device.

- The app is installed and working normally.

- A command is pending for the Kaseya Agent app on the user's device.

  • (Device OS)

- Android

- Apple

- Blackberry

  • Track

- Tracking has started and the device is checking in.

- Tracking is pending and will start when the device checks-in.

(blank) - Tracking is not enabled.

  • Device Identifier - The account name for this device in Mobile Device Management. Specified using the Device Status page.
  • Phone Number - The phone number of the device. Some mobile devices do not have phone numbers.
  • Lost - If checked, the device has been marked as lost or stolen.
  • Wipe - If checked, the phone has been wiped (reset) back to its default settings. Wiping a a device deletes all user data.
  • Lock - If checked, the device is locked, preventing user access.
  • Sound Alarm - If checked, the device repeatedly says "This phone is stolen." whenever it is turned on, unless the phone wiped (reset) back to its default settings. Wiping a device deletes all user data.