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Track a Single Device

Mobile > Track a Single Device

The Track a Single Device page displays location tracking data for a selected device. Each numbered marker on the map references a numbered list on the right side of the map. The numbered list identifies the date and time the device was at that location. The display of data is filtered by a specified range of dates and times.

Note: If you don't see a location marker for a device you're tracking, try resetting the filter to display an earlier date range.

Actions

  • Get Current Location - Returns the current location of the device, on demand, without continuously tracking its location. The last location of a device—either from a Get Current Location command—or if tracking is started, is shown on a map using Locate Multiple Devices.
  • Start Tracking - Starts location tracking of the device. Once started, you can view the tracking of the device on a map using Track a Single Device.
  • Stop Tracking - Stops location tracking of the device.
  • Location History - Displays the location history of a device. Location data is returned by both Get Current Location commands and by tracking the device.
  • Google Map Key - Displaying Google maps in Mobile Device Management requires a one-time configuration.
    1. Browse to https://code.google.com/apis/console
    2. Log on with your Google account if your are not already logged on.
    3. Click Create Project... if you have not already created an API project for the Google account your are using.
    4. Click the Services option from the API Project sidebar menu.
    5. Enable Google Maps API v2 if it is not yet activated.
      • You are prompted to accept the terms of service.
    6. Click the API Access option from the API Project sidebar menu.
    7. Copy the listed API key.
      • If there is no key, click Generate new key.
    8. On one of the following pages click the plus icon next to Google Map Key and paste in your new key.

Using the Map

  1. Select a single device in the middle pane.
  2. Date and Time - Optionally change the date and time filter. The filter limits the display of device locations to a range of dates and times.
  3. Refresh - Refresh the map after resetting the Date and Time filter.

Table Columns

  • (App Status) - The status of the Kaseya Agent app on the user's device.

- An invitation is sent to the user to install the Kaseya Agent app on the user's device.

- The app is installed and working normally.

- A command is pending for the Kaseya Agent app on the user's device.

  • (Device OS)

- Android

- Apple

- Blackberry

  • Track

- Tracking has started and the device is checking in.

- Tracking is pending and will start when the device checks-in.

(blank) - Tracking is not enabled.

  • Device.GroupID - The device identifier and machine group in Mobile Device Management.
  • Phone Number - The phone number of the device. Some mobile devices do not have phone numbers.
  • Owner - The owner of the device.
  • Count - Number of locations tracked.