Knowledge Base Articles

Knowledge Base Articles

The Knowledge base enables you to create a shared set of "how to" articles that can be assigned to any group, gateway, asset or monitor. This provides you with instant access the to exact reference material you need to troubleshoot and manage assets. Click any group, gateway or asset node and select the Knowledge tab to see the list of Knowledge base articles assigned to that node.

Word 80% / HTML 80%

Related Topics

View tabs

Summary - Displays the article.
Groups attached tab - Lists the groups attached to the current article. Optionally attaches or detaches the current article to groups and assets.
Assets attached tab - Lists the assets attached to the current article. Optionally attaches or detaches the current article to groups and assets.
Audit tab - Shows the log of users who have updated the article.

Commands

Edit - Edits the selected article.
Attach article - Attaches the current article to groups and assets.
Print article - Printed the current article.
Delete - Deletes the current article.

Edit tabs

Basic properties tab - Edits the title and body of an article. Use the following toolbar buttons to add special formatting to the text:

The more advanced toolbar buttons are described below.
- - Source - Enables you to edit the HTML tags controlling the format of the article.
- - Preview the display of text and images.
- - Pastes content copied from a Word document.
- - Find and replace.
- - Remove formatting.
- - Links and unlinks text to a URL, an anchor or an element ID. Links are only supported within the same article.
  - Insert an named anchor at a location in the article text. Then add a link that jumps the article to that named anchor when you click the link.
  - Use the Source icon to display HTML tags and add an ID attribute to an element. Then add a link that jumps the article to that element ID when you click the link.
- - Inserts a table at the cursor location. Table properties include number of rows and columns, caption, border width, header, cell spacing, alignment.
- - Insert a horizontal line as a percentage of the width, or set a fixed width in pixels.
- - Insert an emoticon.
- - Insert a symbol.
- - Insert a page break. Used when printing an article.
Advanced tab
- Link categories / Linked categories - Explicitly links an article to one or more categories. A category is a knowledge base folder containing other categories or knowledge base articles. Clicking a category lists all the articles linked to that category.
- Add related articles / Related articles - Links an article to other related articles. Related articles are listed in the right side panel when an article is being viewed.

See also: