Authenticator application Set up and Configuration for Traverse 2FA

Authenticator application is a software designed to generate Time-based, One-Time passwords (TOTP). The TOTP is used as a separate verification step in the 2-factor authentication process to login Traverse application.

To have the Authenticator application generate the TOTP for Traverse application, users have to add the Traverse account to the Authenticator application during the 2FA enrollment process only. Afterwards, Authenticator application will automatically generate authorization codes for user’s subsequent logins.

Authenticator application for mobile devices

To set up a mobile Authenticator app, please follow the following steps:

1. Download and install one of the following applications in App Store for MacOS and in Google Play for Android OS:

• MacOS:
  • Google Authenticator: https://apps.apple.com/us/app/google-authenticator/id388497605
  • Microsoft Authenticator: https://apps.apple.com/app/microsoft-authenticator/id983156458
  • Passly Authenticator: https://apps.apple.com/us/app/passly-authenticator/id1506832710
• Android:
  • Google Authenticator: https://play.google.com/store/apps/details?id=com.google.android.apps.authenticator2
  • Microsoft Authenticator: https://play.google.com/store/apps/details?id=com.azure.authenticator&hl=en
  • Passly Authenticator: https://play.google.com/store/apps/details?id=com.passly.authenticator&hl=en

1. Launch the installed mobile Authenticator application.
2. Select the option to add an Account to the mobile app.
   
3. Scan the QR code displayed in the Traverse.
   
4. Find the Traverse Account in the Accounts list in the mobile Authenticator application.
   
5. Enter the Time-based, One-Time Password (TOTP) displayed in the Authenticator application in the Traverse and click the Verify button.
   

Note: The Authentication Code should be entered within the 30-second period. Otherwise, you should enter the next non-expired Authentication code displayed in the Authenticator application. The code expiration is tracked in the Authenticator application.

Note: The Traverse Account should be displayed on the Accounts list in the mobile application.

Workaround for mobile Authenticator application setup

If you have issues at scanning the QR code, you can add your Traverse Account manually in a mobile Authenticator application:

1. Select Add an Account option in the installed mobile application.
2. Enter Email and the Secret Key.
   
   To view the Key, click the I can’t scan the bar code option in the Traverse application. The key will be displayed as Your TOTP Authenticator code in the Traverse application instead of the QR code.
3. Enter an authorization code generated by the Authenticator application into the Traverse and click the Submit button.

Issue you may face during the Authenticator application setup on a mobile device

• If you have added your Traverse account to the Authenticator application, but the generated code does not work, make sure that the Authentication Code has not expired. If it has, enter a new valid authentication code while it is valid.
• If you have added your Traverse account to the Authenticator application and have entered a valid Authentication code, delete your Traverse Account in the mobile Authenticator application and complete 2FA steps again.