Service Desk Dashboard

Service Desk > Service Desk Dashboard

The Service Desk Dashboard provides help desk managers with real time information about the status and progress of tickets as they move through your company's support process. Workflow rules ensure tickets move through your support process in a timely manner and generate reminders that display on this page.

Specialized dashlets provided by the Service Desk Dashboard include:

• Today's Tickets - A place to set reminders.
• Tickets By Issue Types - A place to set reminders.
• Tickets By Status - A place to set reminders.
• Tickets By Assignee - A place to set reminders.
• Tickets By Priority - place to set reminders.
• Tickets By Queue - A place to set reminders.

See Dashboard (Home) for a description of general purpose dashlets that also display on this page.