The Service Desk module is the central place to manage all the support tickets between you and your clients.
The Service Desk Dashboard provides real time information on the progress and status of the tickets as they move through your company’s support process.
Workflow rules ensure tickets move through your support process in a timely manner and reminders sent along the way until final resolution.
The Asset Management folder is a centralized place to store all your clients hardware and software assets.
Knowledgebase helps share information with employees and reduces the time to find resolutions.
