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The Tickets page manages tickets created for customer support issues. A support issue may be a question, a problem, a request for service, or a suggestion for a future enhancement.
Tickets are assigned to employees (technicians) and queues (groups of employees) to work on the support issue. The ticket helps track the progress of issue towards resolution. Based on billing agreements with each client, labor time entries can generate billable hours or deduct a pre-paid amount, or deduct retainer hours.
Tickets creation is initiated by:
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