Custom Fields, Attachments for Tickets

Service Desk > Tickets > (selected ticket) > Custom Fields

Service Desk > Tickets > (selected ticket) > Attachments

Additional ticket tabs include:

• Custom Fields
  • Enter values in the custom fields, as appropriate for this record.
  • Custom fields are maintained using the Admin > My Company > Custom Fields page.
• Attachments
  • Lists all attachments for the ticket.
  • Click Upload a new file to upload files to this record. For example.