Adding Notes to Tickets

Service Desk > Tickets > (selected ticket)

When you add notes to a ticket you can:

• Change the status of a ticket.
• Notify others of the note you're adding.
• Include an attachment with the note.

Adding Notes to Tickets

1. Select the Service Desk > Tickets page.
2. Click an existing ticket.
3. Click the Activities tab.
   • This same tab can be used to Add Time to a ticket.
4. Click Add.
   • From Template - Pre-populate field values in the note by selecting a ticket note template.
   • Note Date
   • Type - The ticket note type.
   • Status - Optionally change the status of the ticket when this note is saved.
   • Internal Note - If Yes, this note is hidden from clients.
   • Details
   • General Notes - Optionally enter a note for this labor time entry that will display on the invoice.
   • Internal Notes - Optionally enter a hidden not that will not display the invoice.
   • Click Save.