Role - The role best describing the person performing this work. The role, and optionally the work time, determine the rate charged for billable hours.
Work Type - The work type best describing the work itself.
Status - Optionally change the status of the ticket when this time entry is saved. .
General Notes - Optionally enter a note for this labor time entry that will display on the invoice.
Internal Notes - Optionally enter a hidden not that will not display the invoice.
Click Save.
Adding Ticket Time Using a Timer
You can start, stop and reset a timer when you open or edit a ticket. You can see the elapsed incrementing while you work the ticket. The elapsed time of a running timer populates the time log entry window when you open it and continues to update it while it runs.
You can configure the timer to start automatically whenever a ticket is opened by setting a Enable Stopwatch Autostart option to Yes. This option is located on the Admin > My Company > Company Settings > Service Desk tab.
A Windows service is a process that starts when Windows is booted and runs in the background unattended and without a user interface. Its attributes can be modified by accessing Control Panel > Administrative Tools > Services in the Windows environment.
Select the Service Desk > Tickets page.
Click an existing ticket.
Optional start, stop, reset the timer in the upper right corner.
Role - The role best describing the person performing this work. The role, and optionally the work time, determine the rate charged for billable hours.
Work Type - The work type best describing the work itself.
Status - Optionally change the status of the ticket when this time entry is saved.
General Notes - Optionally enter a note for this labor time entry that will display on the invoice.
Internal Notes - Optionally enter a hidden not that will not display the invoice.
