Hardware Assets

Service Desk > Asset Management > Hardware Assets

The Hardware Assets page registers hardware owned by the client and located at client location. Hardware assets can be added using this page, or by adding a charge to a ticket.

Adding Hardware Assets

1. Select the Service Desk > Asset Management > Hardware Assets page.
2. Click New.
3. Enter the following in the Asset Info tab.
   • Name
   • Category
   • Physical Location Info
   • Client
   • Client Location
   • Contact
   • Business Impact
   • State
   • Brand
   • Description
4. Click to maintain/review the Additional Info tab.
   • Acquisition Date
   • Expiration Date
   • Warranty Expiration Date
   • Purchase Cost
   • BarCode
   • Vendor
5. Click to maintain/review the Asset Details tab.
   • Manufacturer
   • Serial
   • Model Number
   • Machine Group ID
   • Product Name
   • Machine Version
   • OS Type
   • OS Info
   • Version (Major | Minor)
   • Login Name
   • Last Login Name
   • Current User
   • First Check In
   • Last Check In
   • Last Reboot
   • Asset Tag
   • Max Memory Size
   • Max Memory Slots
6. Click to maintain/review the Network Details tab.
   • IP Address
   • Subnet Mask
   • Default Gateway
   • Mac Address
   • DNS Server(s)
   • Connection Gateway IP
   • Wins Enabled: Yes or No
   • DHCP Enabled: Yes or No
   • Primary Wins Server
   • Secondary Wins Server
   • DHCP
7. Click to maintain/review the Motherboard Info tab.
   • Motherboard Manufacturer
   • Motherboard Product Code
   • Motherboard Version
   • Motherboard Serial Number
   • Bus Speed
8. Click to maintain/review the Chassis Info tab.
   • Chassis Manufacturer
   • Chassis Type
   • Chassis Version
   • Chassis Serial Number
   • Chassis Asset Tag
9. Click the Custom Fields tab.
   • Enter values in the custom fields, as appropriate for this record.
   • Custom fields are maintained using the Admin > My Company > Custom Fields page.
10. Click Save.