Software Assets

Service Desk > Asset Management > Software Assets

The Software Assets page registers software owned by the client and located at a client location. Software assets can be added using this page, or by adding a charge to a ticket.

Adding Software Assets

1. Select the Service Desk > Asset Management > Software Assets page.
2. Click New.
3. Enter the following in the Software Asset tab.
   • Client
   • Client Location
   • Contact
   • Name
   • Software Category
   • Version
   • Brand
   • Additional Location Info
   • Model Number
   • Description
4. Click the following in the Software License tab.
   • License Name
   • License Type
   • No. Of Licenses
   • Purchase Cost
   • Acquisition Date
   • Expiration Date
   • License Key
   • Description
5. Click the Custom Fields tab.
   • Enter values in the custom fields, as appropriate for this record.
   • Custom fields are maintained using the Admin > My Company > Custom Fields page.
6. Click Save.

Importing Software Assets

• Select the Service Desk > Asset Management > Software Assets page.
• Click Import(I).
• Click Download Template(T).
  • Enter values in the fields and save the template.
• Click Select and select import file from your directory.
• Click Import(I).

Note:If there are two or more identical Asset names of the same type of software, PulsewayPSA creates a master record and then enters each license under the ‘Software License’ tab.