Integrating Servers

Admin > Service Desk > RMM Integration Settings

In this first procedure you integrate your Vorex™ instance with a Kaseya VSA server.

VSA Prerequisites

• Identify the VSA address.
• Create a dedicated VSA user account used by Vorex to access the VSA. Example: Vorex_service
• Ensure ticket creation events in the VSA create tickets in the Ticketing module of the VSA.

Procedure

1. Select the Admin > Service Desk > RMM Integration Settings page.

   

2. Click New.
3. Enter the following fields in the General Settings tab, Configuration Options section.
   • Enable RMM Integration - Enable or Disable
   • Integration Name - Enter a unique name for this integration.
   • Integration Type - Kaseya
   • Integrator Username - Enter the VSA username Vorex uses to access the VSA. This should be a dedicated service account, such as Vorex_service.
   • Integrator Password - Enter the password for the Vorex service account.
   • Server Address (IP-Port) - Enter the IP address for the VSA.
   • Callback URL - Enter the URL used by the VSA to update the Vorex, using the following format:

     https://vorexlogin.com/KaseyaCallback.aspx?Client=<yourcompanyname+secondword>

     For example:

     https://vorexlogin.com/KaseyaCallback.aspx?Client=kaseya+demo

4. Click Save to save the integration.