Integrating Ticket Settings

Admin > Service Desk > RMM Integration Settings

In this procedure you review default ticket settings and map ticket statuses between Vorex™ and the VSA.

1. Select the Admin > Service Desk > RMM Integration Settings page.
2. Select the integration record you just created.
3. Optionally change the default values in the General Settings tab, Ticket Defaults section. All Vorex™ ticket values created from an RMM ticket are initially set to these values. They can be automatically changed—based on the ticket's content—using a Vorex™ workflow.
   • Priority
   • Queue
   • Ticket Type
   • Ticket Note Type
   • Ticket Source
4. Select the Ticket Status Mapping tab.
5. Select values for mapping ticket statuses between Vorex™ and the VSA.
   • Ticket Status Mapping From Vorex
   • Ticket Status Mapping To Vorex
6. Click Save to save the ticket defaults and ticket mapping.