Step 2 - RMM Integration Settings

Add a Continuum integration record in Vorex™.

1. Select Admin > Service Desk > RMM Integration Settings.

   

2. Click New to create your integration.

   

3. Enter the following in the General Settings > Configuration Options section.
   • Integration Name - Enter a name that is easy to understand. You may want to add other integrations later.
   • Integration Type - Select Continuum from the drop-down list.
   • Integrator Username - Create an "integrator username" you will use later to integrate with Continuum.
   • Integrator Password - Create an "integrator password".
   • API Token - Enter the API token provided by Continuum.

     Note: You can identify the API Token in Continuum by navigating to the Admin > My Company > PSA Integration page.

     

4. In Vorex™, enter the following in the General Settings > Ticket Defaults section.
   • Priority - Select a default priority.
   • Queue - Select the queue you want tickets created from Continuum monitoring alerts to be assigned to. For example, Monitoring Alert Tickets, if you created that in step 1.
   • Ticket Type - Select a default ticket type.
   • Ticket Note Type - Select a default note type. General Notes is fine.
   • Ticket Source - Select a default ticket source. Monitoring System is recommended.
5. Click Save.