This procedure provides bulk synchronization of assets. Even if this bulk procedure is not run, asset synchronization occurs automatically for integrated organizations/customer accounts when:
An asset is detected using VSA > Discovery.
A new agent is installed in the VSA.
Additional Guidelines
Changing the name of the organization or asset in the VSA does not update Vorex™ unless you run Assets Synchronization.
Once assets are imported, you can also manually create a ticket in Vorex™ and select the imported asset, without having to initiate a ticket creation event in the VSA.
Procedure
Select the Admin > Service Desk > RMM Integration Settings page.
Click the integration record you created earlier.
Select the Assets Synchronization tab.
Click Load Assets.
Optionally filter the loading of data from the VSA into Vorex™ using filter fields.
Asset Name
Machine Group
Is Computer Agent - No or Yes - If Yes, the computer has a Kaseya agent installed.
Select the assets you want to import into Vorex™.
Click Import Results.
Note: If you get a 'There are no logs yet!' message you may have forgotten to select any assets to import.
Review synchronized asset properties using the Vorex > Service Desk > Asset Management > Hardware Assets page.
