Email Domains

CRM > Accounts > Email Domains

Admin > CRM > Accounts > Email Domains

Associate one or more Email Domains with a CRM customer account. This enables the Vorex™ email parser to determine the related account to create tickets for in Service Desk. If used, creates a new contact record for the sender of the email and associates that new contact with the new ticket.

• Only applies if the sender's email address is not recognized as an existing contact record. In this case, a ticket is created and associated with the existing contact.
• If an email cannot be associated with any existing contact or email domain record, the email parser creates the ticket and identifies its sender as Unknown.
• Specified email domain names should not be public domains such as yahoo.com, google.com or hotmail.com, and should be unique for each account.

Adding Email Domains

1. Select the Admin > CRM > Accounts > Email Domains tab.
2. Click Add.
3. Check one or more email domains rows.
4. Click OK.