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Customized New Ticket Link

To customize New Ticket links on the Live Connect page, fill out the externalLink.xml file as described in the comments section of the XML below. To activate the new ticket link, place the externalLink.xml file in the \WebPages\install\ directory of your KServer.

<?xml version="1.0" encoding="ISO-8859-1" ?>
  URL STRING SUBSTITUTIONS: The URL string displayed is associated 
  with a particular machine ID. The string is searched for the following 
  case sensitive values and substituted for the values below.
  machineNameVal - the machine name for the active machine is substituted 
                   in the URL string.
  groupNameVal - the group name for the active group.
  <ticketLink displayName="Ext Ticket" url=";gname=groupNameVal"/>