The Preferences page sets system-wide preferences that apply only to the currently logged on user. This includes the email address where you receive alert messages.
Note: Three options on this page apply to all users and only display for master role users: setting the System Default Language Preference and the Download button for installing language packs, and Show shared and private folder contents from all users.
Note: See VSA Logon Policies for a summary of functions affecting user logons.
Set email address to deliver messages for this administrator to
Specifies the email address that alerts, ticket notifications and other email messages will be sent to. After entering the email address, click Apply to make it active. Previously set alerts retain the original email recipient addresses specified when the alerts were set.
Set first function after logon
Select the name of the function you want to see when you first log on to the KServer.
Set delay before displaying detail information when hovering over information icon
A information icon displays for each ticket row in Ticketing > View Summary and Service Desk > . Hovering the cursor over the icon displays a preview of the ticket. Specify the number of milliseconds to wait before the ticket preview window displays, then click the Apply button. Click the Default button to set this value back to its default.
Set delay before displaying detail information when hovering over agent icon
An agent check-in icon, for example , displays next to each machine ID account in the VSA. Hovering the cursor over the icon displays an agent quick view window. Specify the number of milliseconds to wait before the agent quick view window displays, then click the Apply button. Click the Default button to set this value back to its default.
Select time zone offset
Select one of the following time zone offset options, then click Apply.
Set up language preferences
Show shared and private folder contents from all users - Master Admin Only
If checked, a master role user has visibility of all shared and private folders. For private folders only, checking this box provides the master role user with all access rights, equivalent to an owner.
Note: A master role user can get all access rights to any shared folder by taking ownership.
Select display format for long names
The web pages are designed to display well for typical string sizes. Occasionally data fields contain long names that will not display properly on the web pages. You can specify how long names display as follows:
Click Clear Snooze to clear all outstanding task notification messages. Task notification messages are generated for tasks that are assigned to you and for tasks that are past due. Tasks are defined using the InfoCenter > View Dashboard page.
Click Defaults to reset all settings to system defaults for this user.
Topic 503: Send Feedback. Download a PDF of this online book from the first topic in the table of contents. Print this topic.