Moving the Kaseya Server

Moving your existing Kaseya Server to a new machine involves copying selected files from your existing Kaseya Server to the new machine, then installing a new Kaseya Server over these files.

Take Your Existing Kaseya Server Offline

• Disable incoming email by checking the Disable email reader checkbox in Ticketing > Email Reader.
• Change the IP address of the network adaptor used by your existing Kaseya Server to an unused IP address. This prevents agents from checking in and prevents users from logging in.

  Note:If you elect to run your existing/old Kaseya Server while you set up the new Kaseya Server with a new name and IP address, then you will need to redirect the agents using the Agent > Check-in Control page just prior to putting the new Kaseya Server online.

• If your existing Kaseya Server is 5.1 or earlier, disable SMTP on the localhost. If your existing Kaseya Server is 5.2 or later, change the port number using the System > Configure page.

Archive Your Existing Kaseya Server

• Perform the procedure for Archiving the Kaseya Server.

Copy Archived Data to Your New Machine

• Copy the files you archived in Archiving the Kaseya Server to the machine that will be running your new Kaseya Server. Ensure the top folder of the archived folder tree matches the Kaseya install directory you intend to install into. The default is C:\Kaseya.
• Use SQL Server Management Studio to restore the ksubscribers database you archived in Archiving the Kaseya Server to the machine that will be hosting your new SQL Server.

  Note: Ensure the SQL: Other SQL Server Requirements for both SQL Server and the ksubscribers database is correct.

  Note: After a restore of a 5.1 database, the SSRS URL will be invalid and need to be reset. After a restore of a 6.x database the SSRS URL may be invalid and need to be reset.

Install Kaseya on the New Machine

• Install a new Kaseya Server on your new machine by following the procedure described in Installing a New K2 Kaseya Server.

  Note: Ensure all prerequisites are met before beginning the install.

• If you specify a SQL Server instance on a remote machine and it has a ksubscribers database, you will get a prompt asking you to confirm that you want to update, if necessary, that database and redirect it to the new Kaseya Server. Clicking Yes to this prompt will take the database away from the existing Kaseya Server using it and redirect it to the new Kaseya Server you are installing.

Put Your New Kaseya Server Online

• In the VSA of your new Kaseya Server, uncheck the Disable email reader checkbox in Ticket > Email Reader.
• If you didn't configure your outgoing email during the install, configure it using the System > Outbound Email page.
• Change the IP address of the network adaptor used by your new Kaseya Server to use the original IP address of your existing Kaseya Server. Agents will now start to check into your new Kaseya Server.

  Note: If you elected to run your existing/old Kaseya Server while you set up the new Kaseya Server with a new name and IP address, then you must change all the agent accounts on the new Kaseya Server to use the new Kaseya Server name and IP address. After the new Kaseya Server agent accounts are properly set, change all the agent accounts on the existing/old Kaseya Server to use the new Kaseya Server name and IP address. Use the Agent > Check-in Control page in the VSA to redirect the agents to the new Kaseya Server and IP address. You will need to leave your existing/old Kaseya Server active long enough for all of your agents to check-in and be redirected to the new Kaseya Server.

• Update agents using the Agent > Update page.