Moving your existing Kaseya Server to a new machine involves copying selected files from your existing Kaseya Server to the new machine, then installing a new Kaseya Server over these files.
Take Your Existing Kaseya Server Offline
Note:If you elect to run your existing/old Kaseya Server while you set up the new Kaseya Server with a new name and IP address, then you will need to redirect the agents using the Agent > Check-in Control page just prior to putting the new Kaseya Server online.
Archive Your Existing Kaseya Server
Copy Archived Data to Your New Machine
C:\Kaseya
.ksubscribers
database you archived in Archiving the Kaseya Server to the machine that will be hosting your new SQL Server.Note: Ensure the SQL: Other SQL Server Requirements for both SQL Server and the ksubscribers
database is correct.
Note: After a restore of a 5.1 database, the SSRS URL will be invalid and need to be reset. After a restore of a 6.x database the SSRS URL may be invalid and need to be reset.
Install Kaseya on the New Machine
Note: Ensure all prerequisites are met before beginning the install.
ksubscribers
database, you will get a prompt asking you to confirm that you want to update, if necessary, that database and redirect it to the new Kaseya Server. Clicking Yes to this prompt will take the database away from the existing Kaseya Server using it and redirect it to the new Kaseya Server you are installing.Put Your New Kaseya Server Online
Note: If you elected to run your existing/old Kaseya Server while you set up the new Kaseya Server with a new name and IP address, then you must change all the agent accounts on the new Kaseya Server to use the new Kaseya Server name and IP address. After the new Kaseya Server agent accounts are properly set, change all the agent accounts on the existing/old Kaseya Server to use the new Kaseya Server name and IP address. Use the Agent > Check-in Control page in the VSA to redirect the agents to the new Kaseya Server and IP address. You will need to leave your existing/old Kaseya Server active long enough for all of your agents to check-in and be redirected to the new Kaseya Server.