Notification Bar

A notification bar displays at the top of the VSA window and is visible from any module. The bar's icons provide immediate notifications throughout the VSA environment.

Types of notifications include:

• Service Desk tickets - Multiple notification icons can be created for different desks, groups of desks, or other filter criteria.
• RSS announcements - Multiple icons for different RSS feeds can be specified.
• System notifications - Includes both "critical" and "warning" level system-level messages.
• Inbox messages - Multiple icons can be created for different types of inbox message.
• Agents online / agents offline - Clicking either of the monitor icons displays a list of counts for agents online and offline, permanent and temporary, KNM assets, total licensed and never checked in. Click View to display the Agents > Manage Agents page.

Machine Search

A Machine Search edit box displays on the right side of the notification bar. Enter a string without spaces into the edit box and all machine names containing that string display in a drop down list. Search strings are matched against the following types of information.

• display name
• current login
• last login name
• mach name
• admin contact
• contact name
• contact phone
• contact email
• ip address
• ipv6 address
• default gateway
• connection gateway ip
• primary wins server
• dns server 1
• dns serve 2
• os type
• os info
• mac addr
• org name
• group name

The drop-down list displays the following information for each machine ID found:

• The computer name.
• The VSA administrator name responsible for this machine ID.
• The contact name for this computer.
• The number of tickets associated with this machine. Click the icon to display the tickets in a ticket table.
• The number of alarms associated with this machine. Click the icon to to display the Alarm Summary page for this machine.

The admin contact, contact name, contact phone, and contact email can all be specified using the Agent > Edit Profile page. All other fields are collected from audits and display on the Agent > Manage Agents page or Audit > Machine Summary page.

Notification Bar Settings

A gear icon at the far right of the notification bar provides access to Notification Bar Settings, enabling the user to customize the notification bar. Customization includes:

• Selecting different icons for each type of notification.
• Selecting which system-level warnings you want to be reminded of.
• Setting how "noticeable" the notification is: silent, subtle, or flyout.
• Using the separator bar to group icons.
• Hiding notifications that have no items to show.

You can can also move any notification icon left or right simply by dragging it along the notification bar.

Left Side Navigation

A gear icon at the far right of the notification bar provides access to a Left Side Navigation pair of options.

• Shortcuts - If checked, displays the tool bar above the navigation pane.
• Search Navigation - If checked, displays the search box above the navigation pane.

Alerts

Currently, the only alerts displayed by the notification bar are alerts generated using the Agent Procedures SendAlert() command. Additional types of alerts will be supported in future releases.