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Add badges to the lower right corner of agent status icons, such as 
. These badges display everywhere the agent icon displays in the user interface. For example, you could mark a machine with a 
badge to indicate the customer requires a phone call before anyone works on that machine. Or mark a server with a 
badge because you should not do anything to it until after hours.
Select one or more machines on the Agent > Configure Agents > Edit Profile page, then click the Icon Badge link at the top of the page and select one of the available badges. You can define a Special Instructions text message for each badge. Click the Update button to assign the badge to selected machines.
When you hover the cursor over an agent status icon with a badge, the Quick View window displays the Special Instructions text in the bottom of the window.