Kaseya Remote Control is the primary remote control capability used throughout Virtual System Administrator™. Kaseya Remote Control connects in seconds to remote machines that already have Kaseya Remote Control installed. Kaseya Remote Control maintains a reliable, secure and encrypted connection.
Starting Kaseya Remote Control
Click any agent icon that supports Kaseya Remote Control to automatically start or re-start it. You can also hover over the agent icon to display Quick View. Click the Remote Control button to launch Kaseya Remote Control. You can also click the Live Connect button in Quick View.
Types of Sessions
Terminal Server Sessions - You can remote into a Terminal Server, then select a user session to shadow. Shadow means the administrator shares the console session with the end user and can provide assistance to the user. The Terminal Services role must be enabled on supported Windows servers to use this feature and the group policy to shadow enabled.
Private Remote Control Sessions - You can also use the Private Remote Control button in the Quick View window to launch a private session. Private sessions enable administrators to connect to a machine, logon and remote control the machine without accessing the console. An end user working on the same machine at the same time cannot see the administrator's private session.
Features
Supports remote control with or without a machine user being logged in.
Connects to the console session by default. If a user is logged on, the administrator shares the console session with the user.
Allows the administrator to select any additional monitors that may be running on the remote system. Support viewing multiple monitors using different resolutions.
Support for HiDPI Windows endpoints.
Multiple view sessions can connect to the same agent machine, viewing the same monitor or different monitors, so long as the endpoint supports multiple concurrent connections.
Copies and pastes (CTRL+C and CTRL+V) plain text between local and remote systems. Both systems share the same clipboard.
Connects when a Windows machine is booted into Safe Mode with Network.
Kaseya Remote Control is designed to act as if you are sitting in front of the machine you are controlling. So if you are controlling a French machine, for example, your keyboard will act like a French keyboard. This is fine if you have a French keyboard, but if you have a US English keyboard some of the characters will be on different keys or might not exist. VNC has the same issue. The following methods can be used to work with remote keyboards.
Kaseya Remote Control supports the use of numerous native Windows and Apple shortcut keys on the remote machine. Keyboard shortcuts send fixed characters to the remote machine, even if it uses a different language keyboard.
Use the on-screen keyboard on the remote machine.
Administrators can temporarily change the keyboard layout on the remote machine to map to their local keyboard.
Logging
Kaseya Remote Control events are logged in the Remote Control log on the Agent > Agent Logs page. Log entries include the start time, end time, remote host ended the session, admin ended the session, session was ended unexpectedly, length of session, session admin name, name of the remote machine.
You can set the number of days to maintain both the Kaseya Remote Control Log and the Legacy Remote Control Log on the Agent > Log History page. An additional checkbox specifies whether to archive these logs.
Reporting
A built-in Kaseya Remote Control Log report part can be used to create Info Center reports and report templates.
A built-in Remote Control Log report template incorporates this report part.
The basic layout of the Kaseya Remote Control user interface includes the following:
The machine name displays at the top of the remote control session window.
A narrow menu bar displays at the top.
A session latency indicator shows the latency in milliseconds between the administrator’s local machine and the remote machine.
When connecting to Windows machines only, a ‘Send CTRL+ALT+DEL’ option displays in the menu bar for remote logins.
When multiple monitors are available on the remote machine, a drop-down list of monitors displays and can be selected to display a specific monitor.
Closing the window disconnects the session.
Installing and Updating Kaseya Remote Control
Kaseya Remote Control is installed as a viewer/server pair of applications: the viewer on the administrator's local machine and the server on the remote agent machine. The Kaseya Remote Control server is installed as a component of the agent when a new agent is installed, or when the agent is updated using Agent > Manage Agents.
If the Kaseya Remote Control application is not already installed on your local administrator machine, when you start your first session a dialog prompts you to download and install it. If already installed and a Kaseya patch release has made a later version available, a dialog prompts you to download and install the updated version.
that supports Kaseya Remote Control to automatically start or re-start it. You can also hover over the agent icon to display Quick View. Click the Remote Control button to launch Kaseya Remote Control. You can also click the Live Connect button in Quick View.