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Reset Password

Remote Control > Desktop Control > Reset Password

The Reset Password page creates a new password and, if necessary, a new user account on a managed machine. It can also change domain user accounts on domain name controllers.

If the username does not already exist, checking the Create new account checkbox creates a new account with the specified password. Reset Password returns an error if you attempt to reset the password for a username that is not already created on the managed machine or if you create a password that is already being used by a user account. Blank passwords are not permitted.

Note: To delete a user account, you can create a procedure to delete the user account or use remote control to manually delete the user account.

Resetting the User Password

Use Reset Password to reset the user password on all your managed machines when:

Note: On non-domain controllers, only the local user account on the remote machine is changed. On domain controllers, Reset Password changes the domain user accounts.

Apply

Click Apply to apply password and user account parameters to selected machine IDs.

Cancel

Click Cancel to clear pending password changes and user account creations on selected machine IDs.

Username

Enter the username on the managed machine.

Create new account

Check this box to create a new user account on the managed machine.

as Administrator

Check this box to create the new user account with administrator privileges.

Password / Confirm

Enter a new password.

Select All/Unselect All

Click the Select All link to check all rows on the page. Click the Unselect All link to uncheck all rows on the page.

Check-in status

These icons indicate the agent check-in status of each managed machine. Hovering the cursor over a check-in icon displays the agent Quick View window.

Word 50% / HTML 50% Online but waiting for first audit to complete

Word 50% / HTML 50% Agent online

Word 50% / HTML 50% Agent online and user currently logged on.

Word 50% / HTML 50% Agent online and user currently logged on, but user not active for 10 minutes

Word 50% / HTML 50% Agent is currently offline

Word 50% / HTML 50% Agent has never checked in

Word 50% / HTML 50% Agent is online but remote control has been disabled

Word 50% / HTML 50% The agent has been suspended

Word 80% / HTML 80% An agent icon adorned with a red clock badge is a temporary agent.

Machine.Group ID

The list of Machine.Group IDs displayed is based on the Machine ID / Group ID filter and the machine groups the user is authorized to see using System > User Security > Scopes.

Status

The status of pending password changes and user account creations.