Select Type

Remote Control > Configure > Select Type

The Select Type page specifies the remote control package used by Control Machine to remote control a managed machine. Each machine ID displays the icon of the remote control package it is currently assigned to use.

Select remote control package to use with selected machines

• K-VNC - The enterprise version of VNC. Administrators should use K-VNC for situations not supported by Kaseya Remote Control and RDP.
• RDP - Microsoft RDP is only available with Windows NT, 2000, XP, Vista, Windows 7, 2003 or 2008.
• KRC - Kaseya Remote Control.

To Assign Remote Control Packages to Machine IDs

1. Select the type of package to use from the drop-down list.
2. Check the box to the left of machine IDs you want to use this remote control package.
3. Click the Select button.

Select All/Unselect All

Click the Select All link to check all rows on the page. Click the Unselect All link to uncheck all rows on the page.

Check-in status

These icons indicate the agent check-in status of each managed machine. Hovering the cursor over a check-in icon displays the agent Quick View window.

Online but waiting for first audit to complete

Agent online

Agent online and user currently logged on.

Agent online and user currently logged on, but user not active for 10 minutes

Agent is currently offline

Agent has never checked in

Agent is online but remote control has been disabled

The agent has been suspended

An agent icon adorned with a red clock badge is a temporary agent.

Machine.Group ID

The list of Machine.Group IDs displayed is based on the Machine ID / Group ID filter and the machine groups the user is authorized to see using System > User Security > Scopes.

Remote Control Package

The remote control package assigned to this machine ID.

K-VNC

RDP