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Agent Overview

Functions in the Agent module allow users to create, edit, and delete machine IDs, customize the appearance of the machine's agent icon in the system tray, control agent check-in frequency, and update the version of agent software that resides on managed machines.

Note: If you're new to agent installation, see the Agent Configuration and Deployment quick start guide.

Functions

Description

Manage Agents

Displays agent properties and performs a number of functions on multiple agents.

  • Update Agents
  • Delete Agents
  • Rename (Agents)
  • Change Group (Agents)
  • Working Directory
  • Suspend/Resume (Agents)
  • Set Credentials

Agent Logs

Displays logs of:

  • Agent system and error messages
  • Execution of agent procedures, whether successful or failed.
  • Configuration changes made by a user.
  • Send/receive data for applications that access the network.
  • Application, System, and Security event log data collected from managed machine.
  • Alarm log
  • Remote control log
  • Log monitoring

Log History

Specifies how long to store log data.

Event Log Settings

Specifies event log types and categories included in event logs.

Automatic Update

Updates agents to the latest version automatically.

Manage Packages

Creates agent install packages for installing agents on multiple machines.

Create

Creates machine ID accounts and/or install packages for installing agents on single machines.

Delete

Deletes machine ID template accounts.

Rename

Renames existing machine ID template accounts.

Change Group

Reassigns templates to a different machine group or subgroup.

Copy Settings

Mass copies settings from one machine account to other machine accounts.

Import / Export

Imports and exports agent settings, including scheduled agent procedures, assigned monitor sets, and event sets, as XML files.

Agent Menu

Customizes the agent menu on managed machines.

Check-In Control

Controls agent check-in frequency on agent machines.

Edit Profile

Edits machine account information.

Portal Access

Sets up accounts to allow machine users remote control access to their own machines.

LAN Cache

Designates a machine to act as a file source for other machines on the same LAN.

Assign LAN Cache

Assigns machines to, and removes machines from, a selected LAN Cache machine.

File Access

Prevents unauthorized access to files on managed machines by rogue applications or users.

Network Access

Lets you approve or deny network access on a per application basis.

Application Blocker

Application blocker prevents any application from running on a managed machine.

Application Logging

Displays a log of Agent module activity.

Configuration

Configures and enables the Live Connect on Demand feature.

Dashboard

Provides a dashboard view of temporary agent session metrics.