Accessing Portal Access (Classic) Remotely

Agent > Portal Access

Note: Portal Access in R94 only works using Live Connect (Classic). Even if the Use new Live Connect when clicking the Live Connect button in Quickview option is set to Yes in System > Default Settings, Live Connect (Classic) will still be used when logging into the VSA using Portal Access credentials.

The Portal Access page defines the logon name and password, by machine ID, required to use Live Connect as a machine user remotely. A Live Connect session run by a machine user is called Portal Access. The functions displayed using Portal Access are determined by the System > Machine Role > Access Rights tab.

Note: Both the Live Connect and Portal Access plug-in installers can be pre-installed using the Agent > Manage Agents page.

Accessing Portal Access Locally

Machine users do not have to logon to Portal Access locally. Clicking the agent icon in the system tray of their machine initiates the Live Connect session without having to logon.

Accessing the Portal Access Logon Page Remotely

A user can display the Portal Access logon page for their own machine from another machine as follows:

1. Browse to the http://your_KServer_address/access/ page, substituting the appropriate target KServer name for your_KServer_address in the URL text.

   Note: This is the same page that VSA users use to logon to the VSA.

2. Logon by entering the user name and password assigned to machine user's machine ID. This user name and password is specified using the Agent > Portal Access page in the VSA.

   The Portal Access page displays. The machine user can click any menu option as though he or she were logged in from their own managed machine. The user can click the Desktop or File Transfer menu options to initiate a remote connection to their own machine, create or view ticket, or initiate a chat, if these options are enabled.

A Log Off link displays only for machine users accessing Portal Access remotely from their machine.