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If your VSA account is disabled because you entered the wrong password too many times, then you can choose to wait for a set period of time for the account to be automatically re-enabled. By default this time period is 1 hour, but the waiting period may have been adjusted by your VSA system administrator.
If your account has been disabled for another reason, you will have to contact your VSA system administrator to re-enable your account. A disabled user account cannot be re-enabled by resetting the password.
To create a new master account on the Kaseya Server see: Create a New Master User.