Create a New Master User

Forgotten User Password

If you have forgotten your master user account password, the system provides a way for you to create a new master user account or reset just the password of an existing master user account. This enables you to log back in to the system and retrieve the forgotten account information. A master user is a VSA user that uses a Master user role and a Master scope.

Note: You must have administrator privileges on the Kaseya Server. Due to security reasons, you cannot perform the following procedure remotely.

Creating a New Master User Account

1. Log in to the machine running the Kaseya Server.
2. Access the following web page:
   http://localhost/LocalAuth/setAccount.aspx
3. Enter a new account name in the Master User Name field.
4. Enter a password in the Enter Password field and confirm it by re-typing it in the Confirm Password field.
5. Enter an email address in the Email Address.
6. Click Create.

You can now log on to the system using the new master user account.

Reset the Password of an Existing Master User Account

Note: The master user account cannot be disabled.

1. Log in to the machine running the Kaseya Server.
2. Access the following web page:
   http://localhost/LocalAuth/setAccount.aspx
3. Enter an existing, enabled master account user name in the Master User Name field.
4. Enter a password in the Enter Password field and confirm it by re-typing it in the Confirm Password field.
5. Skip the Email Address. You cannot reset the email address of an existing user using this web page.
6. Click Create.

You can now log on to the system using the existing master user account.