A master user is a VSA user that uses a Master user role and a Master scope. The Master user role provides user access to all functions throughout the VSA. The Master scope provides access to all scope data objects throughout the VSA. A Master user role can be used with a non-Master scope, but a Master scope cannot be used with a non-Master role. Kaseya Server management configuration and other specialized functions can only be performed by Master role users. The term standard user is sometimes used to indicate a user that does not use a Master user role and a Master scope.
Master Users
Any user can be assigned a Master user role and Master scope, if sufficient roletype licenses exist.
Masterrole users can view and operate all navigation and control options provided by the user interface. Masterscope users can view, add, edit or delete all scope data objects: organizations, machine groups, machines, departments, and service desks.
Masters can add or delete any user, including other master users. Since even a master user can't delete their own account while logged on, the system requires at least one master user be defined at all times.
Master and System roles cannot be modified. A System user has access to all user data and functions in a tenant partition.
Standard Users
A standard role user cannot see roles they have not been granted permission to see.
A standard scope user cannot see data objects or users they have not been granted permission to see.
Standard users can create other users, scopes and roles, if given access to these functions.
A standard user can not grant access privileges beyond the ones the standard user has.
Standard users, if permitted function access, can only create other standard users, not master users.
By default, a new standard user inherits the scopes and roles of the standard user that created him.
If a master user creates a new standard user, the standard user inherits no scopes or roles. Using this method the master user has to manually assign the scopes and roles of the new standard user.
Machine Users
Machine users use machines with VSA agents installed on them. They should not be confused with VSA users who can logon to the VSA.
Machine users can click the agent icon on the machine's system tray to see a Kaseya User Portal or Portal Access (Classic) window of functions and data related to that single machine.
Access to Kaseya User Portal or Portal Access functions are determined by the machine role the machine is assigned to. Managed machines are assigned to the Default machine role by default and have access to all machine user Kaseya User Portal or Portal Access functions, unless limited by a VSA user.
Both the service desk and the organization or machine must be a member of the Anonymous scope to display Service Desk tickets in Live Connect and Kaseya User Portal and Live Connect (Classic) and Portal Access (Classic).
