User Roles - Role Type tab

Click the Assign and Remove buttons to change the role types a user role is assigned to.

Roles Types

Kaseya licensing is purchased by role type. There are separate role types for licensing users by user role type and licensing machines by machine role type. Each role type enables selected functions listed in the User Roles > Access Rights tab and Machine Roles > Access Rights tab. The number of role type licenses purchased displays in the System > License Manager > Role Type tab. Each role type license specifies the number of named users and concurrent users allowed.

User Roles Types

Every user role must be assigned to at least one user role type. If a user role is assigned to more than one role type, access to a function is enabled if any one of the role types enables access to that function. Function access can be optionally limited further by user role or machine role. Examples of user role types include, but are not limited to:

• VSA Admin - Includes both master users and standard users.
• End Users - Provides limited access to selected functions in the VSA. Primarily intended for customers of service providers. Customers can logon to the VSA and print reports or look at tickets about their own organizations.
• Service Desk Technician - Can edit Service Desk tickets and run reports, but not configure service desks, support tables or service desk procedures.
• Service Desk Admin - Can do anything in Service Desk.
• Additional SaaS user role types are defined and depend on the bundle purchased.