Machine Roles

The Machine Roles page creates and deletes machine roles. Machine roles determine what machine users see when they use Kaseya User Portal or Portal Access (Classic) from a machine with an agent. The user access window displays when a machine user double-clicks the agent icon in the system tray of their managed machine.

Note: The User Roles page determines what VSA users see when they use Live Connect or Live Connect (Classic) from within the VSA.

Within the Machine Roles page you can select:

Members - Assign or remove machines for a machine role.
Access Rights - Select the access rights for a machine role. Access rights determine the functions a machine user can access.
Role Types - Assign or remove role types for a machine role. Currently there is only one machine role type provided and no access rights are restricted.

Note: The Home page seen by machine users when they first display the Portal Access window can be customized using System > Customize > Live Connect.

Note: See Enabling Ticketing for Portal Access Users on Unsupported Browsers.

Note: See the PDF quick start guide, Live Connect.

The Default Machine Role

A predefined Default machine role is provided when the VSA is installed. Newly created machine ID accounts are automatically assigned to the Default machine role when the account is created. If you create other machine roles, you can re-assign machine ID accounts to these other machine roles. You might want to do this if you want to limit machine user access to functions on the Portal Access page for different populations of machine users. Each machine ID account can only belong to a single machine role.

Middle Pane

You can perform the following actions in the middle pane of Machines Roles:

New - Create a new machine role.
Copy Permissions - Copy the access rights to the selected machine role from any other machine role.
Rename - Rename the machine role.
Delete - Delete the selected machine role. All machines must be removed from a machine role before you can delete it.