Live Connect

The Live Connect app is a single-machine user interface that runs natively on your local machine, independent of the browser you are using to log into the VSA. The Live Connect app is designed using a Material Design look and feel.

• The first page you see is the Asset Summary page.
• Multiple icons along the left provide access to other menus or pages.
• You can click the add tab icon to work with multiple menu options for the same machine at the same time.
• Most data lists throughout Live Connect can be filtered and sorted.
• Live Connect sessions continue without user interruption, even if the VSA user logs out of the VSA or the VSA session times out.
• Enhanced Live Connect features do not display until agents are updated.

Note: This updated version of Live Connect replaces Live Connect (Classic). Live Connect (Classic) and Quick View (Classic) can be enabled by setting the Use new Live Connect when clicking the Live Connect button in Quickview option to No in System > Default Settings.

Launching Live Connect

• If you hover the cursor momentarily over the agent icon, the Quick View window displays. You can use Quick View to launch Live Connect.
• Ctrl+clicking the agent icon launches Live Connect immediately.
• The first time you launch Live Connect, you are prompted to download and install the Live Connect app on your local computer.
• You can also launch Live Connect independently of the VSA using:
  • The Agent/Asset Browser
  • Live Connect Mobile
  • A Custom URL Scheme

Menus and Options

• Asset > Asset Summary - Serves as the landing page. Provides basic information about the managed machine.
  • Machine Info - Lists basic information about the managed machine.
  • Thumbnail View - The desktop of the currently logged on user displays in a thumbnail view, if a user is logged onto the machine.
  • Memory/CPU/Volume - Shows CPU %, memory % and disk space volume for the managed machine.
  • Agent Procedures
  • Top 5 Processes
  • Agent Procedures
  • Top 5 Processes
  • User Info
  • Last 5 System Events
  • Network Info
  • Asset Info
• Asset > Asset Info
  • Computer Information
  • Disk Volumes
  • Memory Devices
  • Network Info
  • On Board Devices
  • PCI and Disk Hardware
  • Port Connectors
  • Printers
  • System Info
  • System Slots
  • Time Information
• Asset > Documents - Maintains a list of documents stored on the Kaseya Server associated with this machine. This same list can be maintained using the Audit > Documents page.
• Asset > Log Viewer
  • Agent
  • Alarm
  • Monitor Action
  • Configuration Changes
  • Legacy Remote Control
  • Kaseya Remote Control
• Asset > Patch Status
• Asset > Procedures
  • History
  • Logs
  • Pending - You can run, schedule or delete a pending procedure. You can also select and schedule a different procedure to run.
  • Run
• Asset > Software
  • Add / Remove
  • Installed Apps
  • Licenses
  • Startup
• Asset > Users
  • Accounts
  • Credentials
  • Groups
  • Members
• Remote Control > Shared Session or Private Session - Initiates a Kaseya Remote Control session.
  • Keyboard
  • Monitor selector
  • Latency indication
• Files - Provides a file manager for the remote machine.

  Note: File transfer path length for Windows machines is limited to 255 characters.

  Item Icons

  Drive This item is a drive. The icon changes based on the type of drive. A tooltip describes the type of drive.

  Folder This item is a folder.

  File This item is a file.

  List Item Options

  Download Downloads the selected file.

  Rename Renames the select file or folder.

  Delete Deletes the selected file or folder.

  Move to Moves the selected file or folder to another folder.

  Make a Copy Copies the selected file or folder

  Header Options

  Upload Uploads a file.

  Create Folder Creates a new folder in the current folder.

  Show Transfers Displays file transfers. Useful if the file is particularly large.

• Commands - Opens a command shell on the managed machine. Defaults to the system root directory. Opens a terminal for Mac endpoints, providing a full Bash shell experience. The shell defaults to an elevated privilege, so sudo is not required.
• Services - Lists services on a manage machine. You can stop, start or restart a service.
• Processes - Lists processes on a manage machine. You can stop a running process.
• Registry - Displays the registry of the managed machine ID. You can create, rename, refresh or delete keys and values, and set the data for values.
• Event Viewer - Displays event data stored on the managed machine by event log type. Includes links to corresponding Microsoft documentation for each logged event ID. Event Viewer data does not depend on Agent > Event Log Settings.
• Ticketing - Displays and creates tickets for the managed machine. Displays and creates tickets for Ticketing module tickets or tickets and knowledge base articles for the Service Desk module, depending on which module is activated.

  Note: Both the service desk and the organization or machine must be a member of the Anonymous scope to display Service Desk tickets in Live Connect and Kaseya User Portal.

• Chat - Initiates a chat session with the currently logged on user of the managed machine. You can invite other VSA users to join your chat session. A chat session using the Live Connect is independent of the legacy Remote Control > Chat page.

Note: See Live Connect Requirements.