Kaseya Remote Control Requirements

Supported Operating Systems

For both admin machines and remote machines:

• Windows Server 2008, 2008 R2, 2012, 2012 R2, 2016, Windows Server Core 2012 (all 32 and 64 bit)
• Windows 7, 8, 8.1, 10 (all 32 and 64 bit)
• Apple OS X 10.7.5 and later

Note: Windows Server Core 2008 is not supported.

Note: See Supported Browsers.

Note: Open UDP/TCP Outbound Port 3478 from "viewer" and "agent" networks to stun.kaseya.com to optimize Kaseya Remote Control performance (recommended)

Endpoint Private Session Support

• Windows Server 2008 R2, 2012, 2012 R2, 2016, Windows Server Core 2012 (all 32 and 64 bit)
• Windows 7, 8, 8.1, 10 (all 32 and 64 bit)

Terminal Server Shadow Support

• Windows Server 2008 R2, 2012, 2012 R2, 2016 (all 32 and 64 bit)

Note: Please refer to the Shadow Support KB Article for proper configuration requirements.

Bandwidth Requirements

Bandwidth requirements can vary widely, depending on the functions used. Remote desktop and file transfers can potentially consume large amounts of bandwidth, depending on screen resolution, complexity and file size.