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Live Connect > Remote Control
How it works
The 1-Click Access feature attempts to run when the 1-Click Access button is clicked (either from the Live Connect > Remote Control menu or from the Quick View window) to any authorized Windows 9.5.0.12+ agent. An agent or a user role can be authorized from the VSA, under Remote Control > Policy Settings > User Role Policy/Machine Policy. Once the machine or user role has been authorized, the 1-Click feature becomes enabled in Quick View and Live Connect.
The feature starts by checking whether the KaseyaAdmin account exists on the target endpoint. If the account does not exist, then it is created with a randomized password. For additional security, the password for the account is then randomized during each subsequent login onto the 1-Click Access session and every time the session is disconnected. For more on private sessions, see Kaseya Remote Control in the VSA User Guide.
Note: If a KaseyaAdmin account exists on your system prior to activating 1-Click, your KaseyaAdmin account password will be changed and it will become inaccessible.
Next, KaseyaRemoteControlHost verifies that the account is part of the Administrators group and the Remote Desktop Users group and, if needed, moves the account into these groups. Once these steps have been completed, the account name and password are given to the RDP remote control process so that the KaseyaAdmin account is automatically used to log in. If another user is logged into the machine, there may be a message indicating that the other user will be disconnected from their session if the 1-Click user continues. If there isn’t another user logged in, this does not happen and the session begins immediately.
At this point, the private 1-Click session has been successfully connected. In the event that any of the above steps fail, 1-Click Access is aborted and a private session is used instead. If the private session fails, the user has the option to fall back to a shared remote control session. Once the session is connected, it is logged to the Agent Remote Control logs located in Agent > Agent Logs > Technician Logs > Remote Control. This information, like other remote control sessions, can be included in reports (Logs > Kaseya Remote Control Log report).
Note: Connecting two 1-Click sessions to the same machine is not supported. If two people attempt to open 1-Click sessions to the same machine, one or the other may be kicked off of the machine, or both sessions may fail entirely.
For more on private sessions, see in the VSA User Guide.