1-Click Access Requirements

The following requirements must be met to use the 1-Click Access feature:

• VSA – The VSA must be running version 9.5.0.21 or higher.
• Windows machine –

  Note: We do not support use of 1-Click Access on a domain controller. If 1-Click Access is used on a Domain Controller, the local administrator account is escalated to a domain administrator. Installing any software onto a Domain Controller violates Microsoft best practices and introduces security risks to your environment.

  • Operating system – The following operating systems are supported: Windows 8, 8.1, 10, Server 2012 R2, Server 2016, and Server 2019.
  • Remote access – The Windows machine must have remote access enabled and must not have network level authentication enabled, as shown here:

• Windows agent –

  Note: Mac and Linux agents are not yet supported.

  • The Windows machine must be running an authorized agent that is version 9.5.0.12 or higher. Agents are not authorized for 1-Click Access by default. To authorize an agent for 1-Click Access, see To authorize an agent below.
  • Remote Control must be enabled for the agent.
• VSA user – 1-Click is available to master administrators by default and can be enabled for other user roles. To enable 1-Click Access for a user, see To authorize a user below.

Note: There is a known issue that may affect the Machine Policy’s precedence over the User Policy. This will be addressed in an upcoming release.

To authorize an agent

Use these steps to enable 1-Click Access for an agent:

1. Log in to the VSA user interface as a master or system user.
2. Navigate to Remote Control > Policy Settings > Machine Policy.
3. Select a user notification type from the list.
4. Check the 1-Click Access box.
5. (Optional) Check Require admin note... and Record all remote control session....
6. Select one or more Machine.Group IDs. Click Apply.

To authorize a user

Use these steps to enable 1-Click Access for a user:

1. Log in to the VSA user interface as a master or system user.
2. Navigate to Remote Control > Policy Settings > User Role Policy.
3. Select a user notification type from the list.
4. Check the 1-Click Access box.
5. (Optional) Check Require admin note... and Record all remote control session....
6. Select one or more Role Names. Click Apply.

To run a 1-Click session from Live Connect

In Live Connect, you can run a 1-Click session from the Asset Summary tab or from the Remote Control menu.

• Asset Summary tab - Click the agent's icon and select 1-Click Session:

• Remote Control menu - Click 1-Click Session:

To run a 1-Click session from the Quick View window

To run a 1-Click session from the Quick View window, click 1-Click Access:

Reporting for 1-Click

1-Click session activity is included in these reports:

• Agents > Agent Logs - 1-Click activity displays under Technical Logs on the Remote Control tab:

• Info Center > Reporting > Reports > Logs - Remote Control - The Remote Control report definition generates a report of remote control sessions, by machine ID.

Handling 1-Click connection failures

If 1-Click cannot connect to an agent, this message displays:

Connection couldn't be established. Please verify that Windows Remote Desktop is enabled on the remote machine. Do you want to connect to a console session instead?

Do one of the following:

• Click Yes to initiate a console session.
• Click No. This message displays: Connection couldn't be established.... Click Okay to close the message and return to Quick View or Live Connect.