IT Glue Password objects

When 1-Click is enabled for a VSA Agent, certain IT Glue “password” objects are available for use in Remote Control activities for the Agent.

With this enhancement, you can

• Automatically log into the OS of a VSA Windows Agent, using a specific set of credentials, without knowing the exact username and/or password. You can perform this action when using 1-Click to initiate a Remote Control session to a Windows device, from both Quick View and Live Connect.
• Insert specific username / password combinations when prompted for credentials on a target device, to login to the OS and/or other applications, where authentication is required. You can perform these actions in a Remote Control Shared and Private Session for a Windows Agent, and in a Remote Control Shared Session for a Mac Agent.

Note: The traditional 1-Click feature has moved to a menu selection within certain 1-Click toolbars. If available, there will be an option labeled “Native 1-Click".

General Requirements

• IT Glue integrated with VSA
• 1-Click enabled
  • 1-Click toolbar options are not available when 1-Click is disabled

1-Click changes can be found in the following product areas:

• Quick View
• Live Connect
• Remote Control (Private and Shared Sessions)

Note: Quick View load times may increase if a device has more than ten (10) IT Glue integrated passwords.

Quick View and Live Connect

1. From the 1-Click menu options in Quick View and Live Connect, IT Glue “password” objects associated with the asset from IT Glue will be enumerated in a drop-down list.
2. The accounts listed will contain both IT Glue “Embedded Passwords” and also any IT Glue “Related Items” that are password objects.
3. The first item in the list will be a ‘Native 1-Click’ option, that behaves exactly like 1-Click does today.
4. Selecting an IT Glue account from the list will initiate a 1-Click session using the credentials from the account, and attempt to automatically login to the target Agent. NOTE: The selected account must already exist on the target device.

• The feature will NOT create an account on the target device, it will only attempt to login using the selected account.
• If the login is not successful, the Private Session will remain open, and a 1-Click toolbar will be exposed in the RC Private Session window so that the user can continue their workflow.
• In Quick View, the drop-down menu includes a search function, providing an ability to quickly search through the enumerated list of items.
  This feature is available for Windows agents.

Note: If IT Glue is integrated with VSA, and a user has 1-click enabled in their Remote Control policy, the IT Glue credentials are enumerated each time they use QuickView or Live Connect in order to populate the list of available user names. This means that IT Glue will record that the user has accessed the credential records, even if they don't initiate a 1-click session.

Remote Control

1. When the 1-Click toolbar option is selected, a floating dialog (i.e. modal) will appear, and contain an enumerated list of IT Glue “password” objects that are associated with the asset from IT Glue.

• The accounts listed will contain both IT Glue “Embedded Passwords” and also any IT Glue “Related Items” that are password objects.

1. While open, the 1-Click "floating dialogue" can be moved around the RC window, and be minimized / closed. If closed, it can be exposed again by clicking the 1-Click toolbar option.
2. Each account will have a “Username” button and a “Password” button that can be used individually.
3. When the Username or Password button is clicked, its contents will be sent to the Endpoint and inserted into the field where the cursor is active.
4. The 1-Click dialogue includes a search function, providing an ability to quickly search through the enumerated list of items.
5. This feature is available for Windows Agents (for both Remote Control Shared and Private Sessions), and for Mac Agents (for Shared Sessions).