A Kaseya User Portal version of the new Live Connect layout displays when a machine user clicks the agent icon in the system tray. Menu options includes:
Home
Tickets
Home Page
The User Portal Home page provides the Machine ID and basic system information.
Tickets Page
The Tickets page allows the user to create, edit, or close tickets for the managed machine for the following ticket platforms:
VSA Service Desk
NetGen Ticketing / BMS - This integration does not use or depend on VSA Service Desk. It works by VSA interacting directly with BMS.
Options
Add/Edit – Click to create/edit the ticket. Fill out the ticket description and add a note or attachment to the ticket.
Refresh – Click to refresh the table.
Filtering - Click to filter the table.
Columns
Active/Closed - Allows viewing active or closed tickets.
Status – Displays the ticket status.
Ticket Number – Displays the assigned ticket number.
Title – Displays the ticket title.
Assignee – Displays the user credential to whom the ticket is assigned.
Created – Displays the date/time the ticket was created.
