Tickets

Service Desk > Operations > Tickets

A ticket tracks the detection, reporting, and resolution of an issue. Every communication and action taken on behalf of the issue can be recorded in the ticket record.

See the following subtopics for Tickets:

• The Ticket Table
  • Action Buttons
  • Filtering Tickets
• The Ticket Editor
  • General tab
  • Notes tab
  • Related Items tab
  • Tasks tab
• The Add Note Dialog
• Standard Fields

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