The Tickets TableThe Tickets page displays all tickets a VSA user is authorized to see in a table format. Note: The page can be optionally divided into upper and lower panes, by service desk, using the Desk Definition > General Info tab > Show Incident Notes Pane checkbox. If enabled, the table is in the upper pane and the description and notes of a selected ticket display in two separate tabs in the lower pane. See the following additional topics about using the Tickets table. Page Selection and Ticket Counts A page selection bar displays just above the column headings of the Tickets table.
Customizing Columns This table supports selectable columns, column sorting, column filtering and flexible columns widths. Standard Fields and Custom Fields Standard Fields refer to built-in fields provided by a service desk. They display as columns in the ticket table and in field permission dialogs. A standard field is not necessarily available for all combinations of desk definition and user role. Nor does the same standard field necessarily display in both the ticket table and in field permission dialogs. Custom fields—if defined for a service desk—also display as columns in the ticket table and in field permission dialogs. Tickets Icons Tickets rows display one of the following icons:
Previewing Tickets To display the details of a ticket in a new window click the new window Color Coding of Ticket Rows Ticket rows are color-coded by their age, from a selected type of date:
Color coding is defined using Role Preferences and User Preferences. User Preferences has precedence over Role Preferences. | |||
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