addNoteWithTime()

Adds a note and time to the ticket being processed by the procedure. Additional parameters include:

• Selecting a note template instead of entering a note.
• Making the note hidden or not.
• The time in minutes added with the note.
• Marking time added as billable or not.
• Selecting a Default User to associate the time entry with.
• Overriding the Default User with the user manually editing the ticket.

  Note: Overriding the Default User is unavailable for Goal, Escalation, Ticket Request De-Dup, or Ticket Request Mapping, since no user is manually editing the ticket just before these procedures are run.

Note text can include an property variable in the format [$objectname$] or a global variable or procedure variable in the format [=var_name=]. See Ticket Properties and Variables for a list of property variables. See Procedure Variables and Working with Variables for more information about variables.