Operations

The Operations folder contains the items you use most frequently in the Service Desk module:

• Tickets are records of your organization's responses to support issues.
• Organization Tickets display tickets by organization.
• Tasks Associated with Tickets displays all ticket tasks by task. See Task Information.
• Archive Tickets are closed tickets that you can continue to reference.
• Search All searches for text in any ticket or KB article you have access to.
• Knowledge Base articles comprise an ever-growing reference to known issues about your products or services.