The following selections are accessible from the Agent Menu function:
Select the checkboxes next to the items that are to be shown in the machine user's Agent system tray icon when it is right-clicked. Remove the icon all together by unchecking Enable Agent Icon.
This column summarizes the checkboxes selected, thus denoting which menu options will appear in the machine's Agent icon when it is right-clicked by the user. ACObSRx applies to the Windows-style keyboard shortcuts that are used to access each item in the Agent icon's menu, which is accessed by right-clicking the icon in the system tray. The letter corresponding to the menu item indicates that the function will appear in the user's Agent when the icon is right-clicked. A "-" indicates that menu item is disabled. Select a Agent machine, choose which options to display in the Agent icon, then press update. Unchecking the Enable Agent Menu checkbox prevents right-click access to the Agent icon's features, even if the various functions are selected.
A = About
Agent
C = Contact
Administrator, Enter Trouble Tickets, ...
O = Launches the URL specified in the URL field. The Agent displays
the text listed in the field to the left of the URL field.
b = Disable
Remote Control
S = Set
Account
R = Refresh
x = Exit
Machine.Group ID
Lists the Agent machines according to the Specify Accounts criteria.
Contact URL
Displays the URL associated with the Contact Administrator... item in the Agent menu. The default shows User Login page. Double clicking the Agent icon selects the default item from the Agent menu, Contact Administrator.... By default, this logs into the user access page with the access rights for that machine ID. You can now change that URL to anything you like. Optionally, you can also pass in the machine ID and/or group ID used by that Agent in your custom URL.
URL Title
Displays the text that is shown in the Agent's icon when it is right-clicked. This text, when selected, automatically launches the URL as specified in the URL section below.
Specifies the URL that is accessible from the Agent system tray icon. For example, entering http://www.yourdomain.com in the URL field will direct Agents to the specified URL when the Agent icon in the system tray icon is double-clicked, or when Your Company Name is selected in the system tray icon. The default URL is www.kaseya.com.
Entering a title and enabling the checkbox will change the menu title in the Agent's menu. The menu can be displayed by right-clicking the Agent icon in the Windows system tray (status area).
The remaining checkbox items can be activated or deactivated, depending on whether the administrator wants to allow Agent access to these features.
Select All/Unselect All
Select All will select all user accounts on all account pages. Unselect All will unselect selected user accounts on all account pages. To select individual accounts, select the checkbox next to the user account's machine.group ID.
Update
Pressing update will update all selected user accounts with the chosen settings.
Unchecking this checkbox disables the menu that is accessible by right-clicking the Agent icon. All of the feature checkboxes are automatically dimmed when this checkbox is unchecked.
Check-in status
The check-in status of the machines shown in the Agent machine list is indicated by the icon shown to the left of the Agent machine ID. The icons and their status are as follows:
Agent has checked in
Agent has not recently checked in
Agent has never checked in