View and operate managed machines as if they were right in front of you simply by clicking its machine ID.
Automatically connects the administrator to the remote computer independent of any gateway or firewall configurations, even behind NAT
Work independently or with the user to solve problems interactively where both parties can see what is happening in real time
Policy settings allow users to block remote control or require administrators to ask permission before accessing a machine
Integrates four best of breed remote control packages: WinVNC, pcAnywhere™ (Symantec), RAdmin (Famatech), or Terminal Server (Microsoft)
FTP to any managed machine and access files even behind NAT gateways and firewalls
Direct chat with any managed machine. Perfect for supporting dial up users with only a single phone line. Remote control and chat at the same time.
Manual Control allows you to help remote machine even without a agent.
To access the Assistant, click from any function page.
The following functions are available in the Remote Cntl feature tab:
Functions |
Description |
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Allows administrators to view and/or take control of a client machine's desktop remotely for troubleshooting and/or instructional purposes. | |
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Remote control machines that do not have an agent installed. | |
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Reset the password for an local account on a managed machine. | |
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Specify the type of remote control software the VSA uses on a per machine basis. WinVNC, Remote Administrator, pcAnywhere, and Terminal Server are all supported. | |
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Specify the remote control settings to use with each remote control package. | |
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Install the remote control service | |
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Uninstall the remote control service | |
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Initiate an FTP session with any remote managed machine. | |
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Start a chat session between an administrator and any remote machine. | |
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Allows administrators to send network messages to selected client machines. | |
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Remotely executes the NT task manager and displays data in the browser. |