Backup Alert

Backup > Backup Alert

• This same alert can be set using Monitor > Alerts.

The Backup Alerts page creates alerts for backups of managed machines. Alerts provide a simple set of typical parameters for setting up alarms quickly on a managed machine. Once defined, you can apply this alert immediately to any machine ID displayed on this page.

The list of machine IDs you can select depends on the Machine ID / Group ID filter. To display on this page, machine IDs must have backup software installed on the managed machine using the Backup > Install/Remove page.

To Create a Backup Alert

1. Check any of the last three checkboxes to perform their corresponding actions when a backup alarm is triggered for a machine ID.
   • Create Alarm - This is always checked. Backup alarms are enabled when a backup alert is defined on this page.
   • Create Ticket
   • Run Script after alarm.
   • Email Recipients
2. Set additional email parameters.
3. Set additional backup alert specific parameters.
4. Check the machine IDs to apply the alert to.
5. Click the Apply button.

To Cancel a Patch Alert

1. Select the machine ID checkbox.
2. Click the Clear button.

   The alert information listed next to the machine ID is removed.

Passing Alert Information to Emails and Scripts

The following variables are populated with information when an alert is triggered. These variables can be referenced by any email you send or script you run in response to the triggering of an alert.

Note: Changing this email alarm format changes the format for all backup alert emails.

Create Alarm

The Create Alarm check box is always checked. Backup alarms are enabled when a backup alert is defined.

Create Ticket

If checked, a new ticket is generated when an alarm is triggered.

Run script after alert

If checked, a script is run when an alert is triggered. You must click the select script link to choose a script to run. You can optionally direct the script to run on a specified range of machine IDs by clicking this machine ID link. These specified machine IDs do not have to match the machine ID that triggered the alert.

Email Recipients

If checked, alert emails are sent to the specified email addresses.

• The email address of the currently logged in administrator displays in this field. It defaults from the System > Preferences.
• Click Format Email to display the Format Alert Email popup window. This window enables you to format the display of emails generated by the system when an alarm is triggered.
• If the Add to current list radio option is selected, when Apply is clicked alert settings are applied and the specified email addresses are added to selected machine IDs without removing previously assigned email addresses.
• If the Replace list radio option is selected, when Apply is clicked alert settings are applied and the specified email addresses replace the existing email addresses assigned to machine IDs.
• If Removed is clicked, all email addresses are removed from selected machine IDs without modifying any alert parameters.
• Email is sent directly from the KServer to the email address specified in the alert. The SMTP service in IIS sends the email directly to the address specified. Set the From Address using the System > Configurete page.

Apply

Click Apply to apply alert parameters to selected machine IDs. Confirm the information has been applied correctly in the machine ID list.

Clear

Click Clear to remove all parameter settings from selected machine IDs.

Backup Alert Parameters

The system triggers an alarm whenever the system discovers one of four different backup alert conditions for a selected machine ID:

• Any Backup Completed - Alerts when any backup process completes successfully.
• Full Backup Completed - Alerts when a full backup process completes successfully.
• Backup Fails - Alerts when a backup process stops prior to completion for any reason. Typically, backup fails because the machine is turned off mid-backup or because the network connection to the file server referenced by Image Location is lost.
• Recurring backup skipped - machine offline - This alert gets issued when Skip if machine offline is set in Schedule Volumes and the backup is rescheduled because the machine is offline. Use this alert to notify you that backups are not even starting because the machine is turned off at the schedule volume backup time.

Three additional parameters can be set:

• Add - Adds alert parameters to selected machine IDs when Apply is selected without clearing existing parameters.
• Replace - Replaces alert parameters on selected machine IDs when Apply is selected.
• Remove - Clear alert parameters from selected machine IDs. Click the edit icon next to a machine ID group first to select the alert parameters you want to clear.

  Note: You may specify different alert email addresses for each backup alert type. This lets you send backup complete alerts to the user and only send failures to the administrator.

Select All/Unselect All

Click the Select All link to check all rows on the page. Click the Unselect All link to uncheck all rows on the page.

Check-in status

These icons indicate the agent check-in status of each managed machine:

Agent has checked in

Agent has not recently checked in

Agent has never checked in

Online but waiting for first audit to complete

The agent is online but remote control is disabled

Machine ID.Group ID

The list of Machine ID.Group IDs displayed is based on the Machine ID / Group ID filter and the machine groups the administrator is authorized to see using System > Group Access.

ATSE

The ATSE alarm / response code assigned to machine IDs or SNMP devices:

• A = Create Alarm
• T = Create Ticket
• S = Run Script
• E = Email Recipients

Email Address

A comma separated list of email addresses where notifications are sent.

Any Complete

If checked, an alarm is triggered when any backup is completed for this machine ID.

Full Complete

If checked, an alarm is triggered when a full backup is is completed for this machine ID.

Backup Fails

If checked, an alarm is triggered when any backup fails for this machine ID.

Backup Skipped

If checked, an alarm is triggered when any backup is skipped for this machine ID.

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