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Agent Status

Agent > Agent Status

  • Agent status alerts can be defined using Monitoring > Alerts > Agent Status.

The Agent Status page provides a summary view of a wide variety of agent data. You may choose all the data columns yourself to fully customize the view. The same options available in this display are available in the Aggregate Table report. Paging rows can be sorted by clicking column heading links.

Select Columns...

Specify which columns of data to display and the order to display them in.

Filter...

Click Filter... to display a Filter Aggregate Table. Enter strings to filter the display of rows in the paging area. For example, to search for the machine ID that "jsmith" is logged into, enter jsmith in the edit box next to Current User. Include an asterisk (*) wildcard with the text you enter to match multiple records.

Reset Filter

Displays only if an advanced filter is set. Click Reset Filter to clear all filter strings.

Column Definitions

  • Machine ID - Machine ID label used throughout the system.
  • Group ID - Just the group ID portion of the machine ID.
  • First Checkin Time - Time when a machine first checked into the KServer.
  • Last Checkin Time - Most recent time when a machine checked into the KServer.
  • Last Reboot Time - Time of the last known reboot of the machine.
  • Current User - Logon name of the user currently logged into the machine (if any).
  • Last Logged In User - Logon name of the last person to log into the machine.
  • User Access Logon - Logon name given to a user for logging into the KServer.
  • Computer Name - Computer name assigned to the machine.
  • agent GUID - A globally unique identifier for a machine ID.group ID account and its corresponding agent.
  • DNS Computer Name - The fully qualified DNS computer name for the machine, which comprises the computer name plus the domain name. For example: jsmithxp.acme.com. Displays only the computer name if the machine is a member of a workgroup.
  • Domain/Workstation - The workgroup or domain the computer belongs to.
  • Operating System - Operation system type the machine is running.
  • OS Version - Operation system version string.
  • IP Address - IP address assigned to the machine.
  • Subnet Mask - Networking subnet assigned to the machine.
  • Default Gateway - Default gateway assigned to the machine.
  • Connection Gateway - IP address seen by the KServer when this machine checks in. If the machine is behind a DHCP server, this will be the public IP address of the subnet.
  • MAC Address - MAC address of the LAN card used to communicate with the KServer.
  • DNS Server 1,2 - IP address of the DNS servers assigned to the machine.
  • Primary/Secondary WINS - WINS settings.
  • CPU Type - Processor make and model.
  • CPU Speed - Clock speed of the processor.
  • RAM Size - MBytes of RAM on the machine.
  • Agent Version - Version number of the Kaseya agent loaded on the machine.
  • User Access Remote Cntl - Enabled if this user can log in and get remote control access to their own machine from another machine. Disabled if access is denied.
  • User Access Ticketing - Enabled if this user can log in and enter trouble tickets. Disabled if access is denied.
  • User Access Chat - Enabled if this user can initiate chat sessions with an administrator. Disabled if access is denied.
  • Primary/Secondary KServer Address - IP address / name the machine uses to communicate with the KServer.
  • Quick Checkin Period - Quick check in time setting in seconds.
  • Contact Name - User name entered in Edit Profile.
  • Contact Email - Email address entered in Edit Profile.
  • Contact Phone - Phone number entered in Edit Profile.
  • Contact Notes - Notes entered in Edit Profile.
  • Manufacturer - System manufacturer.
  • Product Name - System product name.
  • System Version - Product version number.
  • System Serial Number - System serial number.
  • Chassis Serial Number - Serial number on the enclosure.
  • Chassis Asset Tag - Asset tag number on the enclosure.
  • External Bus Speed - Motherboard bus speed.
  • Max Memory Size - Max memory size the motherboard can hold.
  • Max Memory Slots - Total number of memory module slots available.
  • Chassis Manufacturer - Manufacturer of the enclosure.
  • Chassis Type - Enclosure type.
  • Chassis Version - Enclosure version number.
  • Motherboard Manufacturer - Motherboard manufacturer.
  • Motherboard Product - Motherboard product ID.
  • Motherboard Version - Motherboard version number.
  • Motherboard Serial Num - Motherboard serial number.
  • Processor Family - Processor type installed.
  • Processor Manufacturer - Processor manufacturer.
  • Processor Version - Processor version ID.
  • CPU Max Speed - Max processor speed supported.
  • CPU Current Speed - Speed processor is currently running at.

Check-in status

These icons indicate the agent check-in status of each managed machine:

Agent has checked in

Agent has checked in and user is logged on. Tool tip lists the logon name.

Agent has not recently checked in

Agent has never checked in

Online but waiting for first audit to complete

The agent is online but remote control is disabled

The agent has been suspended