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Agent Menu

Agent > Agent Menu

The Agent Menu page specifies the options that display in the agent menu on a user's machine. The user displays the agent menu by right-clicking the agent icon in the system tray of the managed machine. This page can also prevent the agent icon from displaying on the user's machine. Changes made using this page take effect at the next agent check-in and display in red text until then.

Note: See Agent Icons for a general explanation of how agent icons display on the user's machine.

Note: You can download a User Access Quick Start Guide from the first topic of online help.

Hiding the Agent Icon on the User's Machine

To hide the agent icon altogether:

  1. Select one or more machine IDs.
  2. Uncheck the Enable Agent Icon checkbox.
  3. Click Update.

All of the other checkbox settings will become dimmed, indicating that all agent menu options have been disabled.

Preventing the User from Terminating the Agent Service on the User's Machine

If the Exit option is enabled on a user's managed machine, the user can terminate the agent service on the managed machine by selecting this option. When the agent service is stopped, the managed machine becomes invisible to KServer administrators and can no longer receive commands from the KServer.

To remove the Exit option from agent menus on managed machines:

  1. Select one or more machine IDs.
  2. Uncheck the Exit checkbox.
  3. Click Update.

Checkboxes

  • Enable Agent Icon - Check to display the agent icon in the system tray of the managed machine. Uncheck to hide the agent icon and prevent the use of agent menu options.
  • About <Agent> - Check to enable the user to display the About box for the installed agent. The default option label Agent can be customized.
  • <Contact Administrator> - Check to enable the user to display the User Access Welcome Page. The user can use this page to send email or chat with the administrator or create a trouble ticket. This option can display an alternate URL instead. The default option label Contact Administrator can be be customized.
  • <www.kaseya.com> - Check to enable the user to display the URL specified in the corresponding URL field. The default option label www.kaseya.com can be customized.
  • Disable Remote Control - Check to enable the user to disable remote control on the user's managed machine.
  • Set Account... - Check to enable the user to display their machine ID.group ID and change their KServer address the agent checks into.
  • Refresh - Check to enable the user to initiate an immediate full check-in.
  • Exit - Check to enable the user to terminate the agent service on the managed machine.

Update

Click Update to apply agent menu settings to selected machine IDs.

Select All/Unselect All

Click the Select All link to check all rows on the page. Click the Unselect All link to uncheck all rows on the page.

Check-in status

These icons indicate the agent check-in status of each managed machine:

Agent has checked in

Agent has checked in and user is logged on. Tool tip lists the logon name.

Agent has not recently checked in

Agent has never checked in

Online but waiting for first audit to complete

The agent is online but remote control is disabled

The agent has been suspended

Machine.Group ID

The list of Machine ID.Group IDs displayed is based on the Machine ID / Group ID filter and the machine groups the administrator is authorized to see using System > Group Access.

ACObSRx

This column summarizes the agent menu options enabled for a machine ID. ACObSRx applies to the keyboard shortcuts that are used to access each option in the agent menu.

A letter indicates that option will display in the agent menu. A "-" indicates that menu option will not display in the agent menu.

A = About Agent

C = Contact Administrator

O = Launches the URL specified in the URL field. The agent displays the text listed in the field to the left of the URL field.

b = Disable Remote Control

S = Set Account...

R = Refresh

x = Exit

About Title

The text appended to the label for the About option on the agent menu. For example, if the About Title is Agent then the label of the About option displays as About Agent.

Contact Title / Contact URL

The upper row of these two columns displays:

  • The text displayed on the agent menu for contacting the administrator.
  • The URL to display when this agent menu option is selected by the user. The default URL is the User Logon page for the KServer. A different URL can be entered.

Custom Title / Custom URL

The lower row of these two columns displays:

  • The text displayed on the agent menu for contacting a custom URL.
  • The URL to display when this agent menu option is selected by the user.