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Preinstall RC

Remote Control > Preinstall RC

  • This page applies to the following products: On Premises, Kaseya Advanced, Kaseya Essentials, IT Center, IT Workbench

The Preinstall RC page installs WinVNC, K-VNC or RAdmin on selected machine IDs without initiating a remote control session. Select the type of package to remote control a managed machine using Select Type. When an install is pending on any machine ID this page automatically refreshes every 5 seconds until the procedure completes.

Note: Preinstall RC does not install pcAnywhere or Terminal Server.

Automatic Installation

If WinVNC, K-VNC or RAdmin are not installed on a machine and a remote control session is initiated using Control Machine or Video Streaming, then these packages are automatically installed. Installation does not require a reboot. Automatic installation takes up to an extra minute. To eliminate this delay during first time use, you can pre-install WinVNC, K-VNC or RAdmin on any managed machine using Preinstall RC.

Note: Uninstalling an agent does not remove the installed Remote Control package, KBU client, KES client, or KDPM client. Before you delete the agent, use Remote Control > Uninstall RC to uninstall remote control on the managed machine. Uninstall all add-on module clients as well.

Install

Click Install to install WinVNC, K-VNC or RAdmin on selected machine IDs.

Cancel

Click Cancel to clear pending install procedures for selected machine IDs.

Select All/Unselect All

Click the Select All link to check all rows on the page. Click the Unselect All link to uncheck all rows on the page.

Check-in status

These icons indicate the agent check-in status of each managed machine. Hovering the cursor over a check-in icon displays the agent quick view window.

Online but waiting for first audit to complete

Agent online

Agent online and user currently logged on.

Agent online and user currently logged on, but user not active for 10 minutes

Agent is currently offline

Agent has never checked in

Agent is online but remote control has been disabled

The agent has been suspended

Machine.Group ID

The list of Machine.Group IDs displayed is based on the Machine ID / Group ID filter and the machine groups the user is authorized to see using System > User Security > Scopes.

Remote Control Package

The remote control package assigned to this machine ID. Select the type of package to remote control a managed machine using Select Type.

WinVNC

K-VNC

Remote User

pcAnywhere

RDP/Terminal Server

Apple

Last Status

Pending indicates the install will run the next time that machine checks into the KServer. Otherwise, this column displays when the remote control package was installed on the machine ID.