A K-VNC remote control session can be started using the Remote Control > Control Machine page. Administrators should use K-VNC for situations not supported by Kaseya Remote Control, and when a web-based remote control solution is required. Only K-VNC remote control sessions support Session recording or Notify user when session terminates settings, located on the User Role Policy and Machine Policy pages of the Remote Control module.
A K-VNC session provides a set of toolbar buttons to manage the remote desktop viewer. Hover the mouse over each button to display a tooltip.
Set Options - Sets connection options for the current viewer session. See details below.
Show Connection Info - Displays connection info about the current desktop viewer session.
Refresh Screen - Refreshes the display of the desktop viewer.
Zoom Out
Zoom In
Zoom 100%
Zoom to Fit Window
Full Screen
Send 'Ctrl-Alt-Del' - Selects CTRL+ALT+DEL on the remote machine.
Send 'Win' key as 'Ctrl-Esc' - Selects CTRL+ESC on the remote machine.
Ctrl-Lock - If on, holds down the CTRL key.on the remote machine.
Alt-Lock - If on, holds down the ALT key on the remote machine.
Disconnect - Disconnects the current viewer session.
Set Options
Format and Encodings
Changes to these settings apply only to the current viewer session.
Preferred Encoding
Tight (default) - Usually the best choice for low-bandwidth network connections.
Hextile - Usually the best choice for high-speed network connections.
ZRLE - Included in applet for compatibility with different VNC servers, but not required in Live Connect.
Raw - Fastest when the server and viewer are on the same machine.
Color format - Reduce colors for better performance over slower network connections.
Custom compression level - Level 1-9. Default is 6.
Level 1 uses minimum CPU time and achieves weak compression ratios.
Lower levels are recommended for high bandwidth network environments.
Level 9 offers best compression but is slow in terms of CPU time consumption on the remote machine.
Higher levels recommended for low bandwidth network environments.
Allow JPEG, set quality level - Level 1-9. Defaults is 6.
Refers to JPEG compression level.
Level 1 gives bad image quality but high compression ratios, while level 9 offers very good image quality at lower compression ratios.
Lower levels recommended for low bandwidth network environments.
Higher levels recommended for high bandwidth network environments.
Disabling recommended only if perfect image quality is needed.
Allow CopyRect encoding - Enabled by default. Saves bandwidth and drawing time when parts of the remote screen are moving around.
Restrictions
View Only - Disables transfer of mouse and keyboard events from the viewer to remote machine.
Disable clipboard transfer - Disables copy/paste between viewer and remote machine.
Mouse Cursor
Track Remote cursor locally - Remote cursor location is shown in viewer.
Let remote server deal with mouse cursor OR Don’t show remote cursor - Remote cursor location is not shown in viewer. Conserves bandwidth.
Local cursor shape
Selects the shape of the local cursor when the mouse is over the viewer window.
