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The Control Machine page establishes a remote control session between the user's local machine and a selected machine ID. Remote control sessions can only be initiated from a Windows-based machine.
Automatic Installation
If K-VNC is not already installed on a machine and a remote control session is initiated using Control Machine, then the package is automatically installed. Installation does not require a reboot. Automatic installation takes up to an extra minute. To eliminate this delay during first time use, you can pre-install K-VNC on any managed machine using Preinstall RC.
Note: Uninstalling an agent does not remove K-VNC or the KBU client, KES client, or KDPM client. Before you delete the agent, use Remote Control > Uninstall RC to uninstall K-VNC on the managed machine. Uninstall all add-on module clients as well.
Initiating Remote Control
Initiate remote control by clicking the name of the target machine. Icons next to the managed machine ID indicate the current connection status for that machine. Only machine IDs with an 
or 
or 
icon can be connected to target machines and have live links; all others will be inactive.
Online but waiting for first audit to complete
Agent online
Agent online and user currently logged on. Icon displays a tool tip showing the logon name.
Agent online and user currently logged on, but user not active for 10 minutes
Agent is currently offline
Agent has never checked in
Agent is online but remote control has been disabled
The agent has been suspended
Note: Users can disable remote control and FTP sessions by right-clicking the 
icon on their managed machine and selecting Disable Remote Control. You can deny users this ability by removing Disable Remote Control using Agent > Agent Menu.
Enable verbose relay
Remote control or FTP of machines behind firewalls and NAT gateways may be relayed through the VSA server using a helper application. Checking this box displays a popup window with status information about the normally hidden helper application.
Remote Controlling the KServer
Clicking the KServer link starts a remote control session to the Kaseya Server itself. Use this feature to remotely manage your own Kaseya Server. Only master role users can remote control the Kaseya Server.
Remote Control for Machine Users
Machine users can have remote access to their agent machines using Agent > Portal Access.
Remote Control Malfunctions
Some reasons for remote control failure—for target machines with and without an agent—are:
Record remote control to a file in the machine working directory
Applies to K-VNC only. If checked, creates a video recording of a remote control session.
Check-in status
These icons indicate the agent check-in status of each managed machine. Hovering the cursor over a check-in icon displays the agent Quick View window.
Online but waiting for first audit to complete
Agent online
Agent online and user currently logged on.
Agent online and user currently logged on, but user not active for 10 minutes
Agent is currently offline
Agent has never checked in
Agent is online but remote control has been disabled
The agent has been suspended
Machine.Group ID
The list of Machine.Group IDs displayed is based on the Machine ID / Group ID filter and the machine groups the user is authorized to see using System > User Security > Scopes. Only machine IDs with an or or icon can be connected to target machines and have live links; all others will be inactive.
Current User
The user currently logged on to the managed machine.
Active Admin
The VSA user currently conducting a remote control session to this machine ID.